BILLINGS & PAYMENTS
The Lakes Family Medical Centre is a mixed billing clinic.
We accept Eftpos, Visa, or Mastercard. Unfortunately, we do not accept Cash or American Express. We kindly request that accounts are paid at time of consultation. Medicare rebates are processed at reception for your convenience.
We are keen to provide continuity in the provision of quality care. It is important as it involves ongoing health care management toward the shared goal of high quality and effective medical care.
Patients are encouraged to stay with a GP or practice in order to avoid fragmentation of their healthcare needs.
MISSED APPOINTMENTS ?
Non-attendance of an appointment or cancellation with less than 2 hours notice may incur a non-attendance fee and upwards (the cost of one private consultation). This fee must be paid before another appointment can be scheduled. This fee must be paid before another appointment can be scheduled. Contact our reception for No show or Cancellation Policies to know more.
Fee Structure
We are mixed billing practice. Private Fees are billed for the certain services and payment is required at the time of the consultation. Contact reception for more details.
GP Clinic
AS OF THE 1ST JULY 2024, PATIENTS WITH A PENSION CARD, HEALTH CARE OR CHILDREN UNDER 16 YEARS WILL BE BULK BILLED.
CARE PLANS AND HEALTH ASSESSMENTS WILL CONTINUE TO BE BULK BILLED FOR ALL PATIENTS.
| Without Concession Card | |||
|---|---|---|---|
| Service | Appointment Fee | Medicare Rebate | Out of Pocket |
| Standard Consult (Item 23) | $83.90 | $43.90 | $40.00 |
| Long Consult (Item 36) | $124.90 | $84.90 | $40.00 |
| Extended Consult (Item 44) | $165.10 | $125.10 | $40.00 |
| Concession Card Holders & Children Under 16 | |||
|---|---|---|---|
| Service | Appointment Fee | ||
| Standard Consult (Item 23) | BULK BILLED | ||
| Long Consult (Item 36) | BULK BILLED | ||
| Extended Consult (Item 44) | BULK BILLED | ||
| CARE PLANS AND HEALTH ASSESSMENTS FOR ALL PATIENTS |
|---|
| BULK BILLED |
Skin Clinic
Below are our fee structure for Skin Clinic
*Out of Pocket Cost $114 *Rebates may vary between doctors. (Any queries about the billing structure, please feel free to discuss with the doctor.)
AS OF THE 1ST JULY 2024, PATIENTS WITH A
PENSION CARD, HEALTH CARE OR CHILDREN UNDER 17 YEARS WILL BE BULK BILLED.
| Service | Appointment Fee | Medicare Rebate |
|---|---|---|
| Standard Consult (Item 23) | $157.90 | $43.90 |
| Long Consult (Item 36) | $198.90 | $84.90 |
| Extended Consult (Item 44) | $239.10 | $125.10 |
| Reviews & Removal of Sutures | BULK BILLED | |
| Biopsies Biopsy Punch or Shave |
x1 $140 x2 $175 x3 or more $210 |
Rebates amount dependent on Medicare item numbers & doctors |
| Standard Excisions (Proximal Limbs, Torso) |
x1 $375 x2 $510 x3 or more $585 |
Rebates amount dependent on Medicare item numbers & doctors |
| Complex Excisions (Distal Limbs, i.e. below Elbow and knees, neck, head) |
x1 $430 x2 $550 |
Rebates amount dependent on Medicare item numbers & doctors |
| Reconstructive Complex Excisions (Face, Flap repair, Skin grafting) |
x1 $510 x2 $660 |
Rebates amount dependent on Medicare item numbers & doctors |
| Total Body Photography | $175 Out of Pocket | No Rebate. |
| Photodynamic Therapy (PDT) Treatment | $250 (per region) Out of Pocket | No Rebate. |
| Skin Checks for All Concession Card Holders and DVA Card Holders Children Under 17 and Under / Minors |
|---|
| BULK BILLED |
COMMUNICATING WITH US
Our practice’s policy for communication with patients is via telephone only.
We do not communicate with patients via email. If you require assistance, please call reception on (07) 5499 3224
FEEDBACK
We take your compliments, concerns, suggestions and complaints seriously.
If at any time you experience problems or difficulties with regards to this practice, please talk to your doctor or our Practice Manager about your concerns.
If we are unable to resolve the issue, you can contact The Office of the Health Ombudsman on 133 646
PRIVACY
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the Australian Privacy Principles available at www.privacy.gov.au/health/index.html. A copy of our full Privacy Policy is available at reception.